FAQ Page

Ask Us Anything

    18 Olorunlogbo str, Anthony Village, Lagos Nigeria

    (+234) 8135694824

    What types of fabrics do you offer?

    We offer a wide variety of fabrics including cotton, wool. We also have specialty fabrics such as beaded lace, cord lace, panel, organza, tulle, velvet, and more. You can browse our categories on the website to find the perfect fabric for your needs.

    How do I place an order?

    To place an order, follow these steps:

    Browse our collection and select the fabric you like.
    Choose the quantity (measured in yards) and add it to your cart.
    Go to your cart and review your selections.
    Proceed to checkout, enter your shipping and payment information, and complete your order.

    What payment methods do you accept?

    We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), and Bank Transfer. All payments are processed securely.

    How much does shipping cost?

    Shipping costs vary based on your location and the size of your order. You can view the estimated shipping cost during the checkout process.

    How long will it take to receive my order?

    Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and shipping takes 2 - 3 days for domestic orders and 5 -7 days for international orders.

    Can I track my order?

    Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier's website.

    What is your return policy?
    We accept returns for exchange within 2 days of delivery. The fabric must be unused, uncut, and in its original condition. Please contact our customer service team to initiate a return. Custom orders and sale items are not eligible for returns. You can view our Returns & Refund
    Do you offer wholesale pricing?

    Yes, we offer wholesale pricing for bulk orders. Please contact us at (+234) 9134666000 with your requirements, and we will provide you with a quote. You can also visit our ASO EBI PAGE HERE

    Can I get assistance with choosing the right fabric?

    Absolutely! Our customer service team is here to help you select the perfect fabric for your project. You can reach us via email at care@khemsburgfabrics.com, phone at (+234) 9134666000, or through our live chat on the website.

    Do you ship internationally?

    Yes, we ship to many countries around the world. International shipping costs and delivery times will be calculated at checkout. Please note that customs fees and import taxes are the responsibility of the buyer.

    What if the fabric I want is out of stock?

    If the fabric you are interested in is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again. Alternatively, you can contact our customer service team for more information on restock dates.

    Can I cancel or modify my order after it has been placed?

    If you need to cancel or modify your order, please contact us as soon as possible at (+234) 9134666000. If the order has not yet been processed, we will do our best to accommodate your request.

    How can I contact customer service?

    You can contact our customer service team via:

    Email: care@khemsburgfabrics.com
    Phone: (+234) 9134666000
    WhatsApp: (+234) 9134666000

    We are here to assist you with any questions or concerns you may have.